Refund & Returns Policy
This Refund & Returns Policy explains how temp handles return requests, refund reviews, eligibility conditions, damaged or incorrect orders, return shipping, and customer support for orders placed through temp.com.
1. Return Window
Customers may request a return within 30 days after receiving an eligible order. To be reviewed, the return request must be submitted within this period and must include enough information for us to identify the order and the reason for the request.
2. Return Eligibility
To qualify for a return, the item must generally be unused, clean, complete, and in the same condition as received. It should include original packaging, labels, accessories, manuals, gifts, or other included materials where applicable.
3. Non-Returnable Situations
Returns may be refused if the item has been used, damaged by the customer, altered, washed, missing parts, returned without authorization, or sent back after the return window has expired. Certain items may also be excluded from return if required by hygiene, safety, legal, or order-specific conditions.
4. How To Request A Return
To request a return, please contact us before sending anything back. Include your order number, the email address used for the order, the reason for the return, and clear photos if the issue involves damage, incorrect items, missing parts, or quality concerns.
5. Return Authorization
Items should not be returned without approval from our support team. After reviewing your request, we may provide return instructions, a return address, and any required steps. Unauthorized returns may be delayed, refused, or unable to be matched to your order.
6. Return Shipping Costs
Unless required by applicable law or unless the return is caused by our error, customers are generally responsible for return shipping costs. Original shipping fees, customs fees, carrier handling charges, and other delivery-related costs may not be refundable.
7. Damaged, Incorrect, Or Missing Items
If your order arrives damaged, incorrect, incomplete, or with a visible delivery issue, please contact us as soon as possible. Provide your order number and clear photos of the package, shipping label, and the issue so we can review the case and offer an appropriate solution.
8. Refund Review Process
After we receive and inspect an approved return, we will review whether the item meets the return conditions. If approved, the refund will be processed to the original payment method where possible. If the return does not meet the conditions, we may refuse the refund or contact you for more information.
9. Refund Timing
Approved refunds are usually processed within 7 business days after the return has been inspected and approved. The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or local processing rules.
10. Exchanges
Exchanges may be available only when supported by stock, shipping availability, and order conditions. If an exchange is not available, we may recommend placing a new order after the return has been reviewed and any eligible refund has been processed.
11. Failed Delivery And Refused Packages
If a package is refused, not collected, returned due to an incorrect address, or returned because of unpaid customs duties or failed delivery attempts, any refund may be reduced by shipping fees, return costs, customs charges, or carrier handling fees where permitted by law.
12. Contact Us For Return Support
If you have questions about returns, refunds, damaged orders, refund timing, or return instructions, please contact us through our Contact Us page. Include your order number and any relevant details so we can review your request more efficiently.