Terms of Service

1. Overview

By visiting or using fenostel.com, you agree to follow these Terms of Service. If you do not agree with these terms, you should not use the website, submit information, create an account, or place an order through our website.

2. Website Operator

fenostel.com is operated by TEAMJOY NU MATRIX LLC. References to “we,” “us,” and “our” mean TEAMJOY NU MATRIX LLC. References to “you” and “your” mean the visitor, customer, account holder, or user of the website.

3. Website Use

You may use this website only for lawful shopping and personal use. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, upload harmful code, copy website content without permission, or use the website in a way that may damage TEAMJOY NU MATRIX LLC, other users, or third-party services.

4. Account Information

If you create an account or provide information during checkout, you agree to submit accurate, complete, and current details. You are responsible for keeping your account login details secure and for any activity that occurs through your account.

5. Product Information

We try to provide accurate website content, product details, prices, availability, descriptions, sizing information, and other relevant product information. However, errors, omissions, display differences, technical issues, or outdated information may occur. We may correct errors, update information, or change product availability at any time.

6. Orders And Acceptance

Placing an order does not automatically mean that the order has been accepted. We may review, refuse, cancel, or limit an order where necessary, including where payment fails, information is incomplete, fraud risk is detected, an item is unavailable, pricing errors occur, or the order cannot be fulfilled.

7. Prices And Currency

Prices are generally displayed in US Dollar (USD) unless another currency option is clearly shown on the website or at checkout. Currency conversion, foreign transaction fees, bank fees, or payment provider fees may be applied by your bank or payment provider. For more information, please review our Payment Policy.

8. Payment Terms

You agree to provide valid and authorized payment details when placing an order. Payments may be processed by secure third-party payment service providers. We do not intentionally store full payment card details on our website. Orders may be delayed or cancelled if payment is declined, pending, reversed, or flagged for review.

9. Shipping And Delivery

Shipping times, fees, tracking updates, and delivery availability may vary by destination. Order processing normally takes 1–3 business days before shipment. Delivery estimates are not guaranteed and may be affected by carrier handling, customs review, local conditions, holidays, or events outside our control. Please review our Shipping Policy for more details.

10. Address Accuracy

You are responsible for providing a complete and accurate shipping address, including recipient name, street address, city, postal code, country, phone number, and any required delivery details. We are not responsible for delays, failed delivery, return costs, or loss caused by incorrect, incomplete, outdated, or undeliverable address information.

11. Customs, Duties, And Import Charges

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, handling charges, or other local fees required by the destination country. These charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.

12. Returns And Refunds

Eligible returns may be requested within the return period described in our Refund & Returns Policy. Returned items must meet the applicable eligibility and condition requirements before a refund can be approved. Refund processing times may vary depending on return inspection, payment provider processing, and bank handling times. Please review our Refund & Returns Policy for complete details.

13. Website Content And Intellectual Property

Website content, including text, images, graphics, layout, design, logos, icons, code, page structure, and other materials, may be owned by or licensed to TEAMJOY NU MATRIX LLC. You may not copy, reproduce, modify, distribute, scrape, sell, or use website content for commercial purposes without written permission.

14. User Submissions

If you submit messages, reviews, forms, images, files, comments, or other content to us, you confirm that the information is accurate, lawful, and does not infringe the rights of others. We may use submitted information to process requests, provide support, review issues, or operate our website and customer support functions.

15. Privacy And Cookies

Your use of the website may involve the collection and processing of personal information. Please review our Privacy Policy to understand how we handle personal information. We may also use cookies and similar technologies as described in our Cookie Policy.

16. Third-Party Services And Links

The website may include links, tools, payment services, shipping services, analytics tools, or other features provided by third parties. We are not responsible for third-party websites, services, policies, content, availability, or security practices. Your use of third-party services may be subject to their own terms and policies.

17. Limitation Of Liability

To the maximum extent permitted by applicable law, TEAMJOY NU MATRIX LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, order delays, website interruptions, third-party services, data loss, delivery issues, or events outside our reasonable control.

Nothing in these Terms limits or excludes any consumer rights or legal protections that cannot be limited, excluded, or restricted under applicable law.

18. Changes To These Terms

We may update these Terms of Service from time to time to reflect business, operational, legal, technical, or website changes. The updated version will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.

19. Contact Information

If you have questions about these Terms of Service, orders, payments, shipping, returns, privacy, or website use, please contact us through our Contact Us page or by using the company contact details provided on this website.